Contact information
Contact & Consumer Rights — Elyssor’s Treasures
Last updated: January 2026
This page provides information about how to contact us, your consumer rights, and how we handle complaints and disputes.
Elyssor’s Treasures is operated by Jamba Invest BV.
1. Company Information
Legal Entity: Jamba Invest BV
Trading Name: Elyssor’s Treasures
Company Registration Number: 0837048236
VAT Number: BE08370482364
Registered Address:
Vossekotstraat 105
9100 Sint-Niklaas
Belgium
2. Contact Information
If you have any questions about your order, our products, or our policies, you can contact us at:
📧 info@elyssorstreasures.store
🌐 www.elyssorstreasures.store
Customer support is available 24/7 via email.
3. Customer Support
We aim to respond to all inquiries within 24–48 hours.
When contacting us, please include:
- Your order number
- Your full name
- A description of your issue
This helps us resolve your request as quickly as possible.
4. EU Consumer Rights
If you are a customer located in the European Union, you benefit from mandatory consumer protection laws, including:
- The right to receive goods that match their description
- The right to a repair, replacement, or refund for defective goods
- The right of withdrawal for non-personalized products within 14 days of delivery
These rights apply in addition to our Return & Refund Policy.
5. Online Dispute Resolution (EU)
If you are an EU consumer and are not satisfied with our response, you may use the European Commission’s Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
You may submit a complaint through this platform for out-of-court dispute resolution.
6. US Consumer Rights
If you are a customer located in the United States, you are protected by federal and state consumer protection laws, including the right to:
- Receive products as advertised
- Receive clear pricing and shipping information
- Request refunds for defective goods
If you have any concerns about your order, please contact us first so we can resolve the issue quickly.
7. Complaint Handling
We take complaints seriously and aim to resolve them fairly and promptly.
To submit a complaint, email:
📧 info@elyssorstreasures.store
Please include:
- Your order number
- Description of the issue
- Any supporting photos or documents
8. Dispute Resolution
We aim to resolve all disputes amicably.
If a dispute cannot be resolved informally, it will be handled in accordance with our Terms of Service, which provide for binding arbitration.
EU consumers retain all mandatory rights under EU consumer protection law.
9. Changes to This Page
We may update this page from time to time. Updates will be posted here.
10. Contact
For any legal or consumer rights questions, contact: