Return & Refund Policy

Return & Refund Policy — Elyssor's Treasures

Last updated: June 2026

This Return & Refund Policy explains your rights and our procedures regarding returns, refunds, and replacements when shopping with Elyssor's Treasures, operated by Jamba Invest BV.

Returns Departments:

EU Returns (European customers):
Elyssor's Treasures Returns Department
Vossekotstraat 105
9100 Sint-Niklaas, Belgium

US Returns (United States customers):
472 Amherst St, Unit 71037508
Nashua, NH 03063, USA

Please do not send any item back before requesting a return — see section 9 below.

1. General Information

Elyssor's Treasures sells both personalized and ready-made jewelry and gift products. Because some of our products are custom-made to your specifications, different return rules apply depending on the product type.

2. Right of Withdrawal (EU Customers)

If you are located in the European Union and purchased a non-personalized item, you have the right to withdraw from your purchase within 14 days of delivery, without giving any reason.

To exercise your right of withdrawal, notify us by email at info@elyssorstreasures.store.

Returned items must be:

  • Unused
  • In original packaging
  • In resalable condition

Return shipping costs are the responsibility of the customer unless the item is defective.

3. Personalized Products

Personalized products are made specifically for you and cannot be resold. For this reason, we do not accept returns for:

  • Change of mind
  • Incorrect personalization details provided by the customer
  • Size or style preferences

Personalized items are eligible for a replacement only if they arrive defective, damaged, or incorrect.

4. Defective, Damaged or Incorrect Items

If your order arrives defective, damaged, or incorrect, you are entitled to a replacement or store credit. To qualify, please:

  • Contact us within 7 days of delivery
  • Provide clear photos of the issue
  • Include your order number

Email: info@elyssorstreasures.store

Once approved, we will offer a free replacement or store credit for the purchase amount.

5. Return Window (US Customers)

For US customers purchasing non-personalized items, we offer a voluntary 30-day return window. Returned items must be unused, in original packaging, and in resalable condition. Return shipping is handled on a case-by-case basis.

6. Refund Method

For EU customers exercising their right of withdrawal, refunds are issued to the original payment method, as required by law. In all other approved cases, refunds may be issued as store credit unless otherwise required by law.

Store credit has no expiration, can be used on any future purchase, and is issued within 5–10 business days after approval.

7. Cancellations

Orders may be cancelled within 12 hours of purchase, before production begins. Once production has started, cancellation is no longer possible.

8. Lost or Stolen Packages

We are not responsible for packages marked as “Delivered” by the carrier. If your package is lost in transit, contact us and we'll assist with the carrier investigation.

9. Return Authorization

Returns must be authorized before being sent back. Please email us first — unapproved returns may be refused.

10. Contact

If you have any questions about returns or refunds, contact us:
📧 info@elyssorstreasures.store
🌐 www.elyssorstreasures.store